Refund policy

 

At Lashvana, we want you to be satisfied with your purchase. Please review our refund policy for details on returns and exchanges.

1. Domestic Returns (Within Iceland)

Customers within Iceland have the option to return products. To initiate a return:

• Contact customer support
• Returns must be requested within 7 days of your order.
• Returned items must be in their original condition, unopened, and unused.

Once we receive your return and inspect the items, we will process your refund or exchange. Please allow [insert number] business days for the refund to reflect in your account.

We are not responsible if the product is not suitable or if an allergic reaction occurs

2. International Orders

Unfortunately, we do not accept returns on shipments sent abroad. However, if you wish to exchange or return a product, follow these steps:

• Check the "Product Return" option in the settings when placing your order.
• Include the provided product return label in the shipment.

Please note that the cost of returning the product is at your expense.

3. Refund Processing Time

Refunds will be processed within [insert number] business days of receiving the returned items. The actual time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund.

5. Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact us.